After a recent Airlines flight from Hawaiian Airlines Sydney Office my neighbor was raving about the wonderful treatment she got at the Sydney office. She was met with kind grins and a sincere sense of aloha as soon as she entered. To make sure all of her travel requirements were satisfied, the personnel went above and beyond. They helped her with last-minute schedule changes and gave her accurate information about baggage limitations and in-flight amenities.

The staff's understanding and patience especially struck her. The personnel took their time answering all of her inquiries without hurrying her, even though the place was busy. They were competent but also courteous and kind, which put her at ease and made her feel appreciated.

She found the personal touch to be the most noteworthy; they even provided useful travel advice for her time in Hawaii, which heightened the thrill of her trip. "It felt more like a friendly lounge than a typical airline desk," she said.

The exceptional care provided by the Sydney team allowed my neighbor's trip to begin smoothly and without any concern. Her devotion to Hawaiian Airlines has grown, and I can understand why!